At Kaalpanik, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we’re here to help with our hassle-free return and refund policy.

Returns:
You can request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Please provide a receipt or proof of purchase when initiating the return process.

How to Initiate a Return:
To start a return, please contact us at sunrisecreator1995@gmail.com or call us at +91 79034 85866. Include your order number, a brief reason for the return, and any supporting images if the product is damaged or defective.

Non-Returnable Items:
Certain items are non-returnable, including customized products and items on sale. Please check the product description before making a purchase.

Refunds:
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be credited within 7-10 business days back to your original method of payment.

Late or Missing Refunds:
If you haven’t received your refund after 10 business days, please check with your bank or payment provider. If the issue persists, contact us at sunrisecreator1995@gmail.com for further assistance.

Damaged or Defective Items:
If you receive a damaged or defective item, please notify us within 48 hours of delivery with clear images of the product. We will arrange a replacement or issue a full refund based on your preference. The replacement product will be delivered in 10-15 working days.

Exchanges:
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us with your order details with 4 days once you receive the delivery. The exchange will be delivered in 10-15 days.

Shipping Costs:
The cost of return shipping will be borne by the customer unless the product is defective, damaged, or incorrectly delivered.

Contact Us:
For any questions related to returns and refunds, please reach out to us at sunrisecreator1995@gmail.com or call +91 79034 85866. Our address is B-50, Nishant Park, Kakrola, Dwarka Sector 15, New Delhi 110078.

We appreciate your understanding and support. Thank you for shopping with Kaalpanik.